![]() ![]() ![]() In the rare chance the labels are missing, but you happen to know the default user codes, the lock could still be usable after a reset. Luckily, there is a good chance the default programming and user codes will be on the label inside the lock or on included manual. If you can't locate your programming code for your Schlage lock, or the user codes have been changed, you may not be able to use your lock at the moment. When you buy through our links, we may earn a commission. If you’ve just purchased the lock, Schlage might offer to send you another lock-depending on the warranty.We independently review everything we recommend. If your lock fails to work properly after trying all the fixes here, contact Schlage Support for help. However, if this doesn’t help, you can try other troubleshooting steps, such as resetting and reinstalling the lock. Sometimes, you can easily troubleshoot your Schlage BE365 by replacing the battery. If you’re not sure how to install the lock properly, get an expert to help you. Refer to your user manual for installation guidelines. To resolve this problem, remove the lock from the door and reinstall it properly. Incorrect installation can cause some malfunctions in your Schlage BE365-such as not locking or won’t unlock after entering a User Code. Reinstall the Lockĭid you just install your Schlage BE365, and it starts malfunctioning right away? If so, the installation might be incorrect. If you’re not sure how to reprogram your Schlage Lock (add/change User Codes), see how to change/add codes on your Schlage Lock. You can reprogram the lock and start using it. This step should be completed within 10 seconds, as the programming may timeout if you exceed 10 seconds. Then press and hold the Schlage button until the status light turns green, followed by a beep. Then press and release the Schlage button. Remove the battery cover of the lock by sliding it up.That said, here’s how to reset your Schlage B365: ![]() If you don’t have the user manual, remove the lock from the door to find the default Programming Code on the back of the interior assembly (printed on a white label). You can find the default Programming Code on the user manual that came with the lock (printed on a white label). That is, all your User Codes, auto-lock settings, etc., will be erased, meaning you have to program the lock again after the reset (using the default Programming Code).Īnd ensure you have the default Programming Code to hand before proceeding with the reset. However, note that resetting your Schlage BE365 will remove all your previous programming. So, if your Schlage BE365 Keypad Deadbolt is still malfunctioning after applying the fixes above, try resetting it. Resetting your Schlage Lock is a go-to solution for several problems with the lock. If your Schlage Lock is still giving you problems after changing the battery, continue to the next step. Ensure you don’t use a lithium battery-as using lithium batteries in this lock may cause some malfunctions. Get a new battery and replace the old one. Schlage BE365 uses 1 9V alkaline battery. So, if your Schlage BE365 is malfunctioning (blinks green but won’t unlock, not locking, the programming code not working, etc.), replace the battery to fix the problems. Your Schlage BE365 runs on battery power, and some features may stop working if the battery is low/dead. If your Schlage BE365 was working properly but suddenly stopped, the battery might be low or completely drained. If your Schlage BE365 still malfunctions after this, continue to the next. Next, insert the battery back in and ensure you follow the correct battery polarity markings (+/-). If so, use a soft cloth to clean the battery terminals. When inserting the batteries, check the battery terminals to see if there’s any corrosion. So, the first troubleshooting step to try if your Schlage BE365 is malfunctioning is to remove the battery and insert it back in. Your lock might stop working properly because the battery polarities have reversed. If your Schlage BE365 is malfunctioning (won’t unlock, not locking, programming code not working, etc.), here are some troubleshooting tips to help you resolve the issues. ![]() Troubleshooting Your Schlage BE365 Keypad Lock
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